We love our customers very much and we value your time. Our cancellation policy is to ensure that you are doing the same for our team and staff should you need to cancel or reschedule. Please note that if we lock in a time with you, we prepare for your cleaning by staffing the appropriate amount of employees needed to give you an amazing experience. Not only that, we also are holding a slot for you in our schedule that is solely marked out just for you. Should you cancel, our team is left with an open slot that usually cannot be filled last minute. We understand emergencies happen and in those special cases this policy would not apply but we do ask that all customers follow this policy so that we can fill slots as necessary and keep our team on a job as planned.
For one time or first time jobs:
Please contact us at least 48 hours in advance should you need to cancel or reschedule. This time frame allows us to fill your slot even though it is still a short notice. A fee of $50.00 will be issued for non emergency cancellations that happen the same day as your scheduled appointment.
For regular scheduled jobs weekly/bi-weekly/monthly:
Please contact us one week prior to your regular cleaning should you need to cancel so that we can fill your regular slot with another customer. If you do not hereby this policy, you will be responsible for a $50.00 cancellation fee.
Thank you very much!!!
Pleasanton House Cleaning Company